Shipping Policy

DD Pools

At DD Pools, we aim to deliver your pool products safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom or special-order items may require additional processing time.

2. Shipping Methods & Delivery Time

• DD Pools uses trusted courier and freight services to deliver products.
• Estimated delivery times vary based on location, product type, and availability:
  • Local deliveries: 2–5 business days
  • Regional or national deliveries: 5–10 business days
• Delivery timelines are estimates and may be affected by weather, carrier delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping costs are calculated at checkout or confirmed at the time of order.
• Heavy or oversized items (such as pool pumps, filters, or pool shells) may incur additional freight charges.
• Any applicable taxes, duties, or customs fees are the responsibility of the customer.

4. Delivery Conditions

• Customers must provide an accurate and complete delivery address.
• DD Pools is not responsible for delays or losses caused by incorrect address details.
• For large or heavy items, someone must be available at the delivery location to receive the shipment.
• Delivery is to the ground level only, unless otherwise agreed in writing.

5. Inspection Upon Delivery

• Please inspect all items upon delivery.
• Any damaged, missing, or incorrect items must be reported to DD Pools within 48 hours of receipt.
• Failure to report issues within this timeframe may affect eligibility for replacement or refund.

6. International Shipping (If Applicable)

• International shipping may be available upon request.
• Delivery times, shipping fees, and customs regulations vary by country.
• DD Pools is not responsible for customs delays or additional import charges.

7. Order Tracking

• Tracking details will be provided once your order has been shipped (where available).
• Customers are responsible for monitoring their shipment status.

8. Delays & Force Majeure

• DD Pools is not liable for shipping delays caused by events beyond our control, including natural disasters, strikes, or carrier disruptions.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

DD Pools
📞 Phone: (+91) 9799099805
📧 Email: info@ddpools.com
📍 Address: Plot no. 143, Luvkush Vihar, 200ft Road, Asar Pura, Narayan Vihar, Jaipur – 302020